This messages link with
Chatbot -> Keyword Reply -> Direct. There are some template messages to help you get interact with you customer or client when they requesting direct chat with operators.
Searching Operator: Inform the requester (customer or client) if system in searching for available operator.
On Session: Requester already in session with available operator, any chat sent from requester to your Whatsapp Number will be redirected to the operator.
Not Available Operator: If there are no available operator to be directed.
On Queue: If there are available operator but they were on session with someone else, so they have to wait until those session finished.
This messages link with
Chatbot -> Keyword Reply -> Direct. There are some template messages to inform operators if they starting or finishing session with direct chat requester.
Start Session: Inform the operator if they already in session with requester, any chat sent from operator to your Whatsapp Number will be redirected to the requester.
Finished Session: Inform the operator if they finished session with requester.